Article

The Anarchy Index: Looking at Hospital Employee Engagement

There are four questions asked in our Employee Insights surveys that determine the level of engagement in a hospital. Responses represent a four point scale and these are Strongly Agree, Agree, Disagree, and Strongly Disagree (about their level of engagement).

April 01, 2021

Article

Put “Caring About People” Back in Healthcare

Everyone’s jobs have become more demanding. We all seem to do more with fewer human or material resources and those we serve have higher expectations. Healthcare is the same but with two additional factors... increased regulation/reporting requirements and their ultimate outcome... the health of its consumers.

April 01, 2021

Article

Hospital Community Perceptions: Branding Begins At Home

I had a powerful experience at a community hospital recently. I was reviewing results from a physician survey, and the ranking of the “would recommend this hospital to family and friends” question was very low – 17th percentile. The audience was a group of managers and department heads, but not physicians.

April 01, 2021

Article

Education Is Not Always the Answer in Healthcare

When mistakes and errors occur in our organizations, it is our obligation to analyze these problems and assess the reason(s) why they occurred. These problems have many different names: sentinel events, incident reports, near misses, etc.

April 01, 2021

Article

What Hourly Rounding is NOT and Why It Often Fails

From patient satisfaction to leader accountability, HealthStream analyzes what hourly rounding is not, why it often fails, and differences from traditional practice.

April 01, 2021

Article

Hospital Implements EMR System Using HealthStream for Training

This HealthStream customer spotlight was featured in our most recent issue of PX Advisor. Fill out the form at the end of this post to download the full issue. Subscribe to future issues here.

April 01, 2021

Article

The Business Case for Leadership Assessment in Healthcare

Given demographic trends, Healthcare organizations need to pay special attention to developing a pipeline of leadership talent for the future

April 01, 2021

Article

How Can Your Healthcare Organization Create an Optimal Surgical Experience? Presentation

Overcoming challenges regarding communication and engagement in healthcare and especially surgical services can be daunting; however, it is not impossible. Engaging the surgical team strategically is key to the success of great perioperative experiences. Engaged teams are more productive, involved, committed, and accountable, and they contribute to the overall success of the patient experience. The benefits of engagement include a positive culture and lower staff turnover and result in retention of seasoned and skilled staff, enhanced recruitment of new talent. Correspondingly, physicians becomes partners and champions of the surgical process and of an elevated patient experience and organizational brand loyalty. Engagement drives institutional energy, resulting in as much as 60% fewer defects, 16% higher productivity, 37% less absenteeism and 49% fewer accidents.

April 01, 2021

Article

How Physicians are Getting Ready for MIPS/MACRA

The next big change in the healthcare industry is the move to Value-Based Healthcare. Value-Based Healthcare (VBH) is the delivery of evidence-based treatments through which providers are compensated based on improved patient outcomes.

April 01, 2021

Article

Leaders Take Note: Your Attention to Patients Can Improve Outcomes

Within healthcare, rounding is an effective way for staff to monitor patient recovery and assess fundamental components of the hospital stay. In addition, rounding is used for diverse functions, from auditing hospital equipment to gathering feedback from employees.

April 01, 2021

Article

Common Challenges to Purposeful Leader Rounding

Perhaps the most obvious constraint to purposeful leader rounding is time. With the countless tasks that hospital leaders manage behind the scenes to improve care services, it can be challenging to find the time for frontline activities.

April 01, 2021

Article

Changing Healthcare Delivery: A Look at Walgreens Healthcare Clinics

As the nation’s healthcare system enters a period of profound change, clinics in retail settings offer patient access, convenience, and cost.

April 01, 2021

Article

Home Health is the Bridge between Patients, Hospitals, and Physicians

Home health has evolved to play a pivotal role in the care continuum. Payers have realized that home care is a cheaper alternative to both re-hospitalization and emergent care.

April 01, 2021

Article

A Strategic Approach to Compliance Training: KnowledgeQ®

HealthStream’s answer to the healthcare industry’s demand for a strategic approach to annual mandatory training. The stakes are too high to continue a “check-the-box” exercise that offers almost no visibility into the cost of delivering training and whether expenditures could be eliminated or redirected to more effective initiatives.

April 01, 2021

Article

Physicians: Keeping Current When It Comes To CME

Continuing medical education (CME) in the U.S. is regulated by both state medical boards and specialty boards. All states require CME for license registration, and most states require CME for license renewal.

April 01, 2021

Article

Five Tips for Managing Employed Physicians

Physicians often lead the team that surrounds every patient, and we must integrate them into the patient experience in a way that enables the best patient outcomes.

April 01, 2021

Article

Penn Medicine Goes Paperless for Credentials Review Process

The Medical Staff Office (MSO) for Penn Medicine uses Echo as the source of truth for all provider information related to credentialing and health plan enrollment. Recently, the Penn Medicine MSO made a strategic decision to streamline and automate their processes.

April 01, 2021

Article

The Growing importance of Performance Metrics Related to Care Transitions from Hospital to Skilled Nursing

Now, as never before, hospitals have a powerful incentive to work closely with nursing homes to improve patient care, control costs, and reduce readmissions.

April 01, 2021

Article

Measuring and Improving Skilled Nursing Facility Effectiveness

In today’s value-based payment environment, placing patients in the highest quality, least expensive setting the first time a patient is discharged is vital. Knowing the available options and the quality measures associated with each is crucial.

April 01, 2021

Article

New York State Delivery System Reform Incentive Payment (DSRIP): Heading into Year 3

There are 25 Performing Provider Systems in New York’s DSRIP. Having spent two years getting infrastructure and project plans in place, it is time to start operationalizing all that work. April 1, 2017 marked the beginning of Year 3, and reporting now will be a major focus.

April 01, 2021

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